WELCOME TO THE RICH TAYLOR DESIGN GROUP
The Rich Taylor Design Group requests a deposit of 50% of the total estimate before any job starts. During the design period, the client will receive Low Resolution
Proofs for viewing. The client can make further deposits during
this time but it is not necessary. Once the design is finished,
TRTDG will request the remainder balance to be paid
before releasing any final files. Once received, a High Resolution
.PDF and all of the native files will be delivered. If we are
printing your job, a deposit of half of the print quote must be
paid before the job goes to print. The remainder will be due when
the job is ready for delivery. There are no exclusions for printed
jobs. If the client is working with a personal printer other than
TRTDG, we will be more than happy so speak with the
sales representative to obtain the specs for their printing and
create press ready files. We will also deliver the files straight
to the printer!
The Rich Taylor Design Group works very hard to give you the most accurate estimate. Estimates are calculated by the specs of the job provided by the client and the time frame we believe it would take to achieve the final product. However, if the job is larger than anticipated or if the specs change during the design, additional design time and fees may apply. At times, we will ask our clients to supply their information in a very specific way. Please make sure to follow our direction as it will help us to achieve your design goals and keep time/cost down - avoiding additional fees.
A contract must be signed before any job starts. The contract will include the below but may also include other policies. Please read the contact clearly before signing.
GRAPHIC DESIGN
*The Rich Taylor Design Group will schedule a phone or in person meeting to discuss any job requests but every request must be followed up via email. All job requests must be within an email format for our records. No job will be started or completed without an email request even if a phone or in person meeting had transpired.
*Unlike other companies, The Rich Taylor Design Group supplies
the client with the entire job for personal use. This includes the rights to any logo designed by TRTDG once the outstanding invoice has been satisfied.
*Deposits can be refunded minus 10% plus any fees for phone calls, emails and/or meetings if the job is terminated prior to the start of any job. If the job has started prior to termination, phone calls, emails, meetings and design fees will be invoiced and the balance will be refunded. If the final cost is more than the deposit, a new invoice for the balance will be generated.
*Kindly note, overdue invoices are subject to additional processing
and late fees. If an overdue invoice remains unpaid after sufficient
notice, the remaining unpaid balance will be sent to our collections
department and any live jobs such as new designs, printing, websites,
hosting, email, etc. will be put on hold / temporarily disabled
until payment is received in full.
*Graphic Designs beyond the agreed package will hold a charge of $50.00
per hour.
*Any returned checks will be subject to a penalty of $40.00 to
cover the insufficient funds charge assessed to The Rich Taylor
Design Group. A bounced check that is not replaced within
5 business days will force any live job to be put on hold and/or
temporarily pull any website(s)/email(s) until the new check is
submitted and cleared by the bank.
*All Designs are the property of The Rich Taylor Design Group
until final payment. Once final payment has been made, we will release all of the print ready files. The start or "layered" or working files are property of The Rich Taylor Design Group and will not be released at any time.
*Payment can be made via credit card, paypal or by check. For
CC and PP, simply go to our website and click on the pay now button.
By check, please make your payment out to The Rich Taylor Design Group, LLC and mail it to: 437 Golden Isles Drive, Suite 9H, Hallandale Beach, Fl, 33009
*We will include our tagline 'Designed by The Rich Taylor Design Group • www.richtaylordesign.com' on all designs and all website pages unless the client denies us the said tagline in a written statement.
WEB DESIGN
The Rich Taylor Design Group requests a deposit before any job starts. Usually, this is 50% of the total cost. During the design period, the client will receive special links for viewing and proofing. Continued deposits will be requested during the design period. Once the website is finished, TRTDG will request the remainder balance to be paid before the job goes live. Once received, the site and email address will be made active.
*The Rich Taylor Design Group will schedule a phone or in person meeting to discuss any job requests but every request must be followed up via email. All job requests must be within an email format for our records. No job will be started or completed without an email request even if a phone or in person meeting had transpired.
*Unlike other companies, TRTDG supplies the client with the entire job for personal use.
*Deposits can be refunded minus 10% plus any fees for phone calls, emails and/or meetings if the job is terminated prior to the start of any job. If the job has started prior to termination, phone calls, emails, meetings and design fees will be invoiced and the balance will be refunded. If the final cost is more than the deposit, a new invoice for the balance will be generated.
*Kindly note, overdue invoices are subject to additional processing and late fees. If an overdue invoice remains unpaid after sufficient notice, the remaining unpaid balance will be sent to our collections department and any live jobs such as new designs, printing, websites, hosting, email, etc. will be put on hold / temporarily disabled until payment is received in full.
*Any web pages created after the original contract has been fulfilled will be subject to a charge of $75.00 per page.
*Any paid domain and hosting fee is un-refundable. after the first 14 days.
*Cancellations of any projects after signed contract will hold a fee of $75.00 per hour for labor completed by The Rich Taylor Design Group.
*Any returned checks will be subject to a penalty of $40.00 to cover the insufficient funds charge assessed to The Rich Taylor Design Group. A bounced check that is not replaced within 5 business days will force any live job to be put on hold and/or temporarily pull any website(s)/email(s) until the new check is submitted and cleared by the bank.
*All Designs are the property of The Rich Taylor Design Group until final payment. Once final payment has been made, we will release all of the print ready files. The start or "layered" or working files are property of The Rich Taylor Design Group and will not be released at any time.
*Payment can be made via credit card, paypal or by check. For CC and PP, simply go to our website and click on the pay now button. By check, please make your payment out to The Rich Taylor Design Group and mail it to: 437 Golden Isles Drive, Suite 9H, Hallandale Beach, Fl, 33009
*We will include our tagline 'Designed by The Rich Taylor Design Group • www.richtaylordesign.com' on all designs and all website pages unless the client denies us the said tagline in a written statement.
PROOFS
The Rich Taylor Design Group will send a low resolution .PDF proof for your viewing. Any proofs out for more than two weeks or if the job is put on hold/terminated will be billed for the graphic design end of the job with the retainer applied. If the job proceeds to print, the job will be billed the remainder of the quoted price. Websites will be placed on our server (back end) until the final design is aproved. Once a domain name and hosting is secure, we will supply the files for your usage. If we are hosting, we will place the files on our server and change the DNS to your domain name. We will also supply you with 10 complimentary email address at no extra charge.
PRINTED MATERIAL
The Rich Taylor Design Group has a full service printing press. We offer off-set and digital printing with CMYK and Pantone colors. A non refundable deposit of half of the print quote must be paid before the job goes to print. The remainder will be due as when the job is ready to be shipped. There are no exclusions for printed jobs.
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. The Rich Taylor Design Group will not share your information or project with any other clients. From time to time, we do ask feedback from fellow colleagues.
THE INFORMATION WE COLLECT
The types of personal information collected by The Rich Taylor Design Group (Name, Address, Email, Phone numbers, Credit Card information, Etc.) is never shared with outside parties. We store all information in our protected databases and only the owners have access to it. Even our employees only have minimum access to our clients information (email and phone numbers). Your private information and it's security is #1 priority to us.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure information we collect online
HOW TO CONTACT US
Should you have any other questions or concerns about these privacy policies, please call Rich Taylor directly at 516-749-9340, 305-791-6326 or send The RTD Group an email at rich@richtaylordesign.com.
TERMS & CONDITIONS FOR PRINT JOBS
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. By accessing any proof, you agree to be bound by the terms & conditions below. If you do not agree, please do not access any proof emailed by The Rich Taylor Design Group. We reserve the right to change, modify or amend these terms and conditions without any notice. The Rich Taylor Design Group over / under run policy: Reserves the right to 5% over / under run.
LIMITATION OF LIABILITY
In no event shall The Rich Taylor Design Group or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not The Rich Taylor Design Group has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from The Rich Taylor Design Group or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall The Rich Taylor Design Group be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
TURN AROUND TIME
5-10 business days once proof is approved and the job is sent to print. Delivery may add in a few extra days if shipping. The Rich Taylor Design Group is not responsible for any missed customer deadline.
RETURNS / REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify The Rich Taylor Design Group within 5 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. Graphic design is NOT REFUNDABLE.
PAYMENT
All print and design is prepaid. A 50% deposit before the job goes to print and the remainder will be due prior to shipping. Deposits can be refunded minus 10% plus any fees for phone calls, emails and/or meetings if the job is terminated prior to the start of any job. If the job has started prior to termination, phone calls, emails, meetings and design fees will be invoiced and the balance will be refunded. If the final cost is more than the deposit, a new invoice for the balance will be generated. Concerning print jobs, if the job is cancelled prior to print, we will issue an immediate refund minus 10% for labor (at their non-discounted rate).
OVERDUE INVOICES
Kindly note, overdue invoices are subject to additional processing and late fees. If an overdue invoice remains unpaid after sufficient notice, the remaining unpaid balance will be sent to our collections department and any live jobs such as new designs, printing, websites, hosting, email, etc. will be put on hold / temporarily disabled until payment is received in full.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not The Rich Taylor Design Group are entirely responsible for all Content that you use form The Rich Taylor Design Group Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of The Rich Taylor Design Group or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will The Rich Taylor Design Group be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that The Rich Taylor Design Group does not pre-screen Content, but that The Rich Taylor Design Group and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that The Rich Taylor Design Group may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of The Rich Taylor Design Group , its users and the public.
GOVERNING LAW
The Rich Taylor Design Group is based in Hallandale Beach, FL and all transactions take place on The Rich Taylor Design Group's servers located in New York, NY. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Hallandale Beach, FL. You agree to submit to the jurisdiction of Hallandale Beach, FL courts and agree that venue in these courts is proper in any such legal action or proceeding.
INDEMNITY
You agree that you shall indemnify and defend The Rich Taylor Design Group and all parties from whom The Rich Taylor Design Group has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
ORDER APPROVAL
Please review your order prior to submitting. Customer is fully responsible for final proof and layout approval prior to the printing process. The Rich Taylor Design Group is not liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We do make any changes on customer supplied files. Minimum charge for typesetting and design is $50.00.
INDEMNITY
By submitting the above document to The Rich Taylor Design Group "I agree to the following terms". I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print exactly as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.
SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. The Rich Taylor Design Group is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. The Rich Taylor Design Group is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
The Rich Taylor Design Group is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV Coating may effect or change the appearance of the printed colors. The Rich Taylor Design Group is not liable for the final color appearance of a UV product(s).
ORDER CANCELLATION
The Rich Taylor Design Group will be happy to help you cancel your print order prior to approval. All charges due for any design at the regular rate will apply. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Orders may not be cancelled or refunded once they have been approved. Absolutely no refunds will be issued once an order has been approved or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, No Refunds are issued for the Graphic design services. The Rich Taylor Design Group is not responsible for any duplicated orders that are placed on our web site due to the customer mistake. Graphic design is sometimes offered at a discounted rate with a printed job. If the customer cancels that printed job, the graphic design charges are due at their regular non-discounted rate at $75.00 an hour.
RE-ORDERS
The Rich Taylor Design Group has three back up servers where we store all jobs. If you have a re-order, please supply us the the exact specs of the job to help us find the re-order through our archives easily. A proof will be emailed to you for approval prior to printing. No graphic design fees will apply unless there are changes.
ADDITIONS
The Rich Taylor Design Group has the right to use any graphic or website designed for its clientele as a promotional piece for our said company that includes and exceeds placement on our website, usage in our brochures and any other promotional piece. We will not use the designs for clients to gain any direct profit through their service. Furthermore, We will include our tagline 'Designed by The Rich Taylor Design Group • www.richtaylordesign.com' on all designs unless the client denies us the said tagline in a written statement.
ORDER SHIPPING & DELIVERY
The Rich Taylor Design Group will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall The Rich Taylor Design Group be liable for any consequential or damages resulting from any delay in shipment or delivery. All The Rich Taylor Design Group customers agree not to hold The Rich Taylor Design Group liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond The Rich Taylor Design Group's direct control. The Rich Taylor Design Group shipment and delivery dates are calculated based upon estimates provided by our suppliers. The Rich Taylor Design Group will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Please note that we don't ship to P.O. Boxes.
SHIPPING ERROS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 14 days from package shipment. The Rich Taylor Design Group is not responsible for 3rd party shipping errors, omissions or damaged shipments.
PACKAGE RETURN
Effective 01/01/09, all returned packages received from customers are required to have reference numbers starting with "R" on the boxes given by a The Rich Taylor Design Group representative when customers call; otherwise, customer will not receive any kind of compensation for the order.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address,The Rich Taylor Design Group will reship the package with corrected address and charge an additional shipping fee for the shipment.
POSTAGE RATES
We ship to our clients at a 'at cost' rate. This means that the client will be charged the same price as The Rich Taylor Design Group. No up-charge is added to the invoice. This is a courtesy to our clients.
 |
 |
 |
 |
